Shipping Costs, Delivery & Returns
Shipping (Always Express & Trackable)
We ship all orders via DHL, UPS, TNT, or FedEx Express services. Delivery takes 1–5 days worldwide:
- Europe: usually 1-2 days
- USA: usually 2–5 days
- Australia: usually 3–7 days
Shipping Costs & How to Save
- Minimum express and trackable shipping cost: €15.00 within Europe, €20.00 worldwide.
- Shipping cost increases with every additional 1000 g.
- Whenever you add items to your cart, the updated shipping cost is calculated automatically based on total weight.
💡 Many of our items are light, so you can often add several products without increasing shipping costs.
Tip: Combine the items you want in one order to save on shipping per item.
Customs/Duties
We ship all items from our factory in Istanbul, Turkey.
International shipping costs do not include customs duties, import taxes, or other applicable fees — these are the buyer’s responsibility.
Returns & Refunds
If your item arrives damaged, faulty, or defective, simply send us a photo. We will replace it or issue a full refund, including the original shipping cost.
Replacements are shipped at our expense.
Addresses
Factory & Shipping
PROSES ELEKTRONIK SAN. VE TIC. LTD. STI
Lavanta Sokak, Etap İş Merkezleri
No: 20, C/1 (C Blok Kat: -1)
Hasanpaşa, Kadıköy
34722 Istanbul, Turkey
Registered Office (UK Branch)
Proses Hobby Tools Ltd
17 Cambridge Road
London, KT1 3NG
United Kingdom